UK Power Networks Priority Service

UK Power Networks (UKPN) delivers electricity to homes and businesses across the Breckland area – as well as London, the East, and South East of England.

While the frequency of power cuts has been reduced by 42% since 2010, when they do occur they can be very worrying – especially to older people, people with chronic medical conditions or parents of very young children.

The Priority Services Register enables UKPN to identify vulnerable people quickly in the event of a power cut and provide them with the help they need. This may include a priority number to call for help, updates during a power cut, tailored support such as home visits and hot meals, or even a free hotel overnight.

The register is for people who may be vulnerable during a power cut. This includes (but is not limited to) people who: rely on medical equipment; have a disability; are blind or deaf; are elderly; or have children under 5 in the household.

You can find out more about the free Priority Service Register at:



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